Returns & ExchangesUpdated 2 months ago
We want you to be completely satisfied with your purchase. Please see below for details of our return policy.
If you'd like to return anything, simply send us a quick message within 30 days and we'll take care of the return for you. If there is something wrong, broken, etc, please include a photo of the item and tell us what's going on and if you want an exchange or looking to return for a refund. We'll cover the return shipping, and as long as the item is returned in the same condition you received it, properly packaged, you'll receive a full refund of the product price.
Please note: the outbound shipping cost is not refundable if there's nothing wrong with the item, this includes orders that qualified for free shipping.
We also know that sometimes you can't get around to trying stuff until after 30 days. In that case, still reach out to us -- we're flexible :-)
If the item is clearly used or missing anything, packaged improperly (including return labels taped to the product package), making the product unable to be considered in new condition, then a 25% restocking fee will be deducted from your refund; this is to cover the refurbishment of the product (if possible) so that it can be used for warranty stock.
We process returns ~7 days of receipt to our warehouse (normally on Thursdays), so you'll see your refund confirmation once the return is processed back into stock.
For international orders, we are also happy to accept returns, but as there's no automated way for us to generate a return label, the return shipping responsibility is yours. We recommend using a tracked method, normally your local postal carrier offers the cheapest option. Please contact us first to authorize the return and to obtain an RMA number. As above, we can refund your payment method if returned within 30 days, otherwise we will issue a store credit.
We normally process returns ~7 days of receipt to our warehouse (normally on Thursdays), so you'll see your refund confirmation once the return is processed back into stock.
Some of the products we sell become used as soon as you start the installation process. Please be sure you're happy with the product and comfortable with the installation process before going ahead, as unfortunately we're not able to issue refunds for failed installations. We recommend you 'dry install' first (i.e. place the products in the final location, but do not remove any protective backing etc) Specifically, single-use products are anything with a backing that has to be removed for installation:
- All vinyl
- All Alcantara (if backing is removed)
- Logo Covers
- All real wood veneer products (if backing is removed)
- All screen protectors
- All PPF
- Anything that's stuck down; including door, trunk, frunk sill protectors, console and dash caps, camera covers, etc
- All fragrances that have been opened
- Wheel Bands
- Jack Adapters
Final Sale Products
Items in a final sale or clearance sale are deeply discounted, and unfortunately cannot be returned (unless defective, of course).