Abstract Ocean Help Center logo
Abstract Ocean Help Center logo

All articles

Returns & ExchangesUpdated 2 months ago

We want you to be completely satisfied with your purchase. Please see below for details of our return policy.

US Orders

If you'd like to return anything, simply send us a quick message within 30 days and we'll take care of the return for you. If there is something wrong, broken, etc, please include a photo of the item and tell us what's going on and if you want an exchange or looking to return for a refund. We'll cover the return shipping, and as long as the item is returned in the same condition you received it, properly packaged, you'll receive a full refund of the product price.

Please note: the outbound shipping cost is not refundable if there's nothing wrong with the item, this includes orders that qualified for free shipping.

We also know that sometimes you can't get around to trying stuff until after 30 days. In that case, still reach out to us -- we're flexible :-)

If the item is clearly used or missing anything, packaged improperly (including return labels taped to the product package), making the product unable to be considered in new condition, then a 25% restocking fee will be deducted from your refund; this is to cover the refurbishment of the product (if possible) so that it can be used for warranty stock. Please ship your return in a timely manner. If it’s not shipped within 2 weeks of us providing the label, and you’ve not reached out to us advising of the delay, then a restocking fee may be applied.

In certain circumstances, we will send an 'advanced exchange' to assist in a rapid resolution of the issue. This might include one or more replacement parts. Once the issue has been resolved, any unused parts must be returned in a new condition for us to process any refund.

We process returns ~7 days of receipt to our warehouse (normally on Thursdays), so you'll see your refund confirmation once the return is processed back into stock.

International Orders

For international orders, we are also happy to accept returns, but as there's no automated way for us to generate a return label, the return shipping responsibility is yours.  We recommend using a tracked method, normally your local postal carrier offers the cheapest option. Please contact us first to authorize the return and to obtain an RMA number. As above, we can refund your payment method if returned within 30 days, otherwise we will issue a store credit.

We normally process returns ~7 days of receipt to our warehouse (normally on Thursdays), so you'll see your refund confirmation once the return is processed back into stock.

Single-Use Products

Some of the products we sell become used as soon as you start the installation process. Please be sure you're happy with the product and comfortable with the installation process before going ahead, as unfortunately we're not able to issue refunds for failed installations. We recommend you 'dry install' first (i.e. place the products in the final location, but do not remove any protective backing etc) Specifically, single-use products are anything with a backing that has to be removed for installation:

  • All vinyl
  • All Alcantara (if backing is removed)
  • Logo Covers
  • All real wood veneer products (if backing is removed)
  • All screen protectors
  • All PPF
  • Anything that's stuck down; including door, trunk, frunk sill protectors, console and dash caps, camera covers, etc
  • All fragrances that have been opened
  • Emblems
  • Wheel Bands
  • Mudflaps
  • Jack Adapters
  • Spudgers

Final Sale Products

Items in a final sale or clearance sale are deeply discounted, and unfortunately cannot be returned (unless defective, of course).

Free Gift With Purchase

Sometimes will will offer a free gift with purchases above a certain amount. In the event you opt to return some of the order and the revised order total is less than the free gift threshold, you will also have to return (or pay for) the free gift. If you opt to return the entire order, the free gift must also be returned in unused condition.

Model Compatibility

Each product page will have details of which models the accessory is compatible with. Tesla being Tesla, this can sometimes be quite specific. If nothing is shown, then the accessory will be compatible with the entire model range, i.e. Model 3, R1T etc. 

Our accessories are designed to be compatible with the factory specification vehicle. This means that if you already have after-market accessories not supplied by Abstract Ocean, then we cannot be responsible for compatibility issues, as it's impossible to test for every combination. All Abstract Ocean accessories are compatible with each other unless otherwise stated.

Was this article helpful?