Which payment types do you accept?
We accept all credit and debit cards, together with ApplePay, GooglePay and AmazonPay.. We recommend paying via ShopPay, as this makes your shipment carbon neutral, and you can track your order via the Shop app. The ShopPay button looks like this:
Do you offer Buy Now Pay Later?
We do! We've partnered with Affirm & ShopPay to offer 4 interest-free payments for orders over $100. There's no additional cost to you.
How long should a refund take to reach me?
If the product is unopened/unused, the refund should just take a couple of days following receipt. If the product has been used, please allow up to a week for us to determine the products' condition and process the refund.
Do you offer gift receipts?
None of our shipments contain price information, but should the recipient need to return the product, they just need to know the order number, which will be on the packaging.
Which Currencies Can I Pay With?
We currently accept payment via:
- US Dollar
- Canadian Dollar
- UK Pound Sterling
- Australian Dollar
- Various Cryptocurrencies
You can choose your currency at the top of the page, and all prices will be displayed in that currency throughout the site, and you can checkout and pay in that currency. If using crypto, select that option during checkout.
Why Was my Payment Declined?
If your payment fails to go through, there's unfortunately nothing we can do about it, as all of the processing is handled by the third-party merchant, and their payment decision is based on the information provided by your credit card company. However, nearly all payment issues are due to one of the following issues:
Address mismatch. Please check your billing address matches that on file with your credit card company. due to our fraud protection, the transaction will always fail if it does not match.
Card Restrictions. All payments made to Abstract Ocean will process in the USA. Some credit cards have geographic restrictions limiting international transactions, so please check with your credit card company that this is not the case.
Suspected Fraud. This can be for any number of reasons, including multiple purchase attempts, or anything that could be flagged as suspicious activity by your credit card company.
If you experience any issues, you are the only person authorized to call your credit card company for the explanation; they are not allowed to provide the information to us. Often they can fix the issue immediately, and you'll be able to re-try the order. The other option is to use a different card/payment method.